
Account Deletion
How to delete your BetterClinic account.
You can delete your account directly from the app at any time.
Steps:
- Open BetterClinic
- Go to your Profile
- Tap Delete Profile
- Confirm deletion
Your account and all associated data — including consultation recordings, AI-generated clinical documents, and practice settings — are permanently and immediately deleted.
If you no longer have access to the app, email support@betterclinic.ai with subject: "Account Deletion Request" and we'll process it within 30 days.
Questions? Contact support@betterclinic.ai
What gets deleted immediately
Account profile (name, email, credentials)
- Clinic and practice settings
- Consultation audio recordings
- AI-generated clinical documents (SOAP notes, prescriptions, medical certificates, PhilHealth abstracts)
- All session and usage history
What is retained and why
Billing records — retained for up to 7 years for tax and legal compliance
- Anonymized, non-identifiable aggregated usage data that cannot be linked back to you
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